Service Team Automation is the “using of technology to automate the Support Process”. We implement salesforce.com’s Service Cloud solution as a means to help our clients achieve Service Team Automation methodology. With salesforce.com’s Service Cloud properly implemented, you will realize scalable, replicable, and organized support processes that end in deflected and closed Cases.
salesforce.com’s Service Cloud, the world’s #1 CRM for service, is a highly customizable Case, Account, and Solution/Knowledge management system. Given the flexibility of the Service Cloud (and Salesforce Platform), we are able to provide our clients with a truly customized version that is designed around their real-world processes and requirements. This tailor made CRM eliminates feature/requirement gaps that are inevitable with “out of the box” solutions, maximizes user adoption, and ultimately leads to greater “case deflection”, and higher Customer Satisfaction. salesforce.com’s Service Cloud, along with our implementation services, can include these modules:
Start-Up and Small-Medium businesses genuinely need be treated differently than larger firms; our entire implementation and consulting process is built on this premise. We realized fairly early on that traditional “consulting” processes, like the ones we have been “trained” to follow, don’t work…well, not for our clients anyways. Given that truth, we do things entirely different now and it’s designed around your actual needs and stripping out inefficiencies. Truth be told, nobody really enjoys paying for consultants, lawyers, tech partners…. We keep it lean, do it fast, and drive real value for your spend with us.
Start-Up and Small-Medium businesses genuinely need be treated differently than larger firms; our entire implementation and consulting process is built on this premise. We realized fairly early on that traditional “consulting” processes, like the ones we have been “trained” to follow, don’t work…well, not for our clients anyways. Given that truth, we do things entirely different now and it’s designed around your actual needs and stripping out inefficiencies. Truth be told, nobody really enjoys paying for consultants, lawyers, tech partners…. We keep it lean, do it fast, and drive real value for your spend with us.
No Longer Available
$2,950
$5,950
Starting At
$9,000
Contact us if you think you’re ready to continue down the path to Service Team Automation. After consultation, we will refer you to your salesforce.com Account Executive if you haven’t been in contact already. This is generally where the journey begins; learning about your needs and what salesforce.com licenses are likely the right fit. In addition, we offer webinars and demonstrations if you’d like to learn more before formally evaluating Service Cloud.