Our dedicated support professionals keep it optimized, automated, leveraging connected systems and AI, and ready for what's next in your business plan.
Your business changes. Salesforce changes. New AI capabilities show up faster than any internal team can keep up with. Without a dedicated partner watching over your org, small gaps compound — unused automation, stale reports, security blind spots — until "we'll get to it eventually" becomes a real cost. Professional Support exists so that never happens.
Pick a time that works for you and we'll take it from there.
A relationship built around your org, not a ticket number.
Our Professional Support offering is organized into three tiers, each designed to match your organization's current needs without depleting your budget. There's room to grow as your needs expand, room to scale back when priorities shift, and every tier comes with more than just core service hours.
You're paired with a dedicated Project Manager who actually knows your tech, your history, and how your business works — not a rotating cast of unfamiliar reps working off a ticket queue. That familiarity means faster, better answers every time you reach out. And your PM isn't working alone — they're backed by our full team of developers, administrators, product specialists, and consultants, giving you a complete support network behind every conversation.
Critical to the success of our Professional Support is keeping our finger on the pulse of your system and business objectives. Cornerstone to our support program is the recurring check-in calls. These calls keep improvements moving forward, catch small issues before they become big ones, and ensure your technology keeps evolving alongside your business.
Professional Support isn't just troubleshooting — we become an extension of your team. Use us for admin tasks, building reports and dashboards, training new hires, or anything else that keeps your org running the way it should. And when it's time to think bigger, our consulting services help you chart a path forward for your technology that aligns with where your business is headed.
When something urgent comes up — a locked-out user, a security concern, a last-minute staffing change, an access issue that can't wait — Professional Support clients get priority attention, not a place in line behind everyone else. Our "ASAP SLA" is exclusive to Professional Support clients.
Professional Support clients get access to two standout value drivers. Bi-Weekly Office Hours give you open time with the Bullit team to ask anything on your mind — and learn from the questions other clients are asking — at no additional cost. Bi-Weekly Webinars dig into strategic Salesforce topics in a small-group setting, built to maximize learning and adoption.
Professional Support clients get access to a dedicated portal to submit and track cases, monitor project status, and review billing — all in one place, without digging through email threads to find where things stand. This portal also contains recorded training sessions and other resources.
Professional Support clients get fast response times, priority treatment, and direct access to subject matter experts — not a general queue — which means faster, more informed resolutions every time. You're never left wondering when someone will get to it.
Being a Professional Support client comes with more than support hours — you also qualify for discounted rates on our Apps, new Professional Service SOWs, and training bootcamps. The relationship can pay off well beyond your monthly retainer.
Three tiers, each built to support more — including integrations and AI as your needs grow.
The right starting point for teams building their support foundation.
For teams ready for deeper strategic support, integrations, and AI.
Maximum coverage for complex orgs running simultaneous projects.
"Bullit took the time to understand our business and goals before proposing a plan sized right for our budget. They're quick, nimble, creative, and smart — I never once heard 'we can't do that.' From lead gen through the entire sales cycle, quotes, invoicing, and reporting, Bullit is a 10/10."
"We spoke with a number of potential partners before choosing Bullit — their professionalism, experience, references, and price made it the right call. The team is knowledgeable, solution-oriented, fast, and remarkably patient. I'd happily recommend them to any organization considering their services."
"Our business needs are unique, and our purchase processing system was never going to be simple to streamline into Salesforce. Bullit found the right solutions, synced our data seamlessly, and was endlessly patient teaching us the ins and outs. None of the progress we've made would have been possible without their work."
"The team at Bullit were much more than IT support — they were with us throughout training and beyond. As system administrator, I had a lot of questions moving from our old CRM to Salesforce, and they were responsive, detail-oriented, and easy to reach every step of the way. Highly recommend them for CRM conversion or Salesforce expertise."
"When I decided on Salesforce as my CRM, I called Brian Costello at Bullit to devise a build strategy — no better use of my money. My org is easily the most customized and advanced I've seen at any Financial Advisory firm I've worked with in 3+ years. Brian translates non-technical requests into real solutions, and I've referred him to several other firms."
Get the complete Professional Support Services overview — included hours, SLAs, discounts, and everything in each tier.
Bullit Software was founded by Brian Costello — not as a former Salesforce employee or a partner-company spinoff, but as an entrepreneur who's built multiple companies on Salesforce technology. That firsthand experience, running businesses and stretching Salesforce to keep up with them, shapes everything we do. For over 15 years, we've brought that owner's perspective to clients who need a partner that's actually been where they are — and understands where they want to go.