CLIENT SERVICE AUTOMATION

Service Team Automation is the “using of technology to automate the Support Process”. We implement salesforce.com’s Service Cloud solution as a means to help our clients achieve Service Team Automation methodology. With salesforce.com’s Service Cloud properly implemented, you will realize scalable, replicable, and organized support processes that end in deflected and closed Cases.

Service Cloud Implementation Service

salesforce.com’s Service Cloud, the world’s #1 CRM for service, is a highly customizable Case, Account, and Solution/Knowledge management system. Given the flexibility of the Service Cloud (and Salesforce Platform), we are able to provide our clients with a truly customized version that is designed around their real-world processes and requirements. This tailor made CRM eliminates feature/requirement gaps that are inevitable with “out of the box” solutions, maximizes user adoption, and ultimately leads to greater “case deflection”, and higher Customer Satisfaction. salesforce.com’s Service Cloud, along with our implementation services, can include these modules:

  • Case/Support Management
  • Account Management
  • SLA/Milestone Tracking
  • Service Contracts
  • Agent Activity Tracking
  • Asset/Warranty Management
  • Product/Inventory Management
  • Lead/Opportunity Management
  • Reporting & Forecasting
  • Dashboard Analytics
  • Email/Calendar Integration
  • Task Management
  • Knowledge Management
  • Website Integration
  • Live Web Chat
  • Computer Telephony Integration
  • SMS/Text Messaging
  • Social Media Integration
  • Work Order Management
  • …and more.

Interested in seeing how Client Service Automation can efficiently deflect and manage high volume case management?

Our Implementation Process

Start-Up and Small-Medium businesses genuinely need be treated differently than larger firms; our entire implementation and consulting process is built on this premise. We realized fairly early on that traditional “consulting” processes, like the ones we have been “trained” to follow, don’t work…well, not for our clients anyways. Given that truth, we do things entirely different now and it’s designed around your actual needs and stripping out inefficiencies. Truth be told, nobody really enjoys paying for consultants, lawyers, tech partners…. We keep it lean, do it fast, and drive real value for your spend with us.

Our Implementation Process

Start-Up and Small-Medium businesses genuinely need be treated differently than larger firms; our entire implementation and consulting process is built on this premise. We realized fairly early on that traditional “consulting” processes, like the ones we have been “trained” to follow, don’t work…well, not for our clients anyways. Given that truth, we do things entirely different now and it’s designed around your actual needs and stripping out inefficiencies. Truth be told, nobody really enjoys paying for consultants, lawyers, tech partners…. We keep it lean, do it fast, and drive real value for your spend with us.

Implementation Programs, which one is right for you?

KAMIKAZE

 
$1,000

Self-Led implementation program for Service Cloud clients that are comfortable with technology administration and have the time to dedicate to personally conduct the work.

JUMPSTART

 
$2,950

Complete implementation service for Service Cloud clients with a modest budget, who have a firm grasp on their processes and requirements. We do the heavy lifting with your help.

FULL MONTY

 
$5,950

“White-Glove” implementation service for Service Cloud clients that are comfortable investing in more consulting and discovery, personal training programs, and have a larger implementation requirement.

CUSTOM

Starting At
$9,000

Large implementation projects that include customized System Implementations and/or “non-traditional” requirements, often involving many different stakeholders that have varying requirements, should evaluate a Custom implementation program.

If you are interested in additional details in regards to service pricing plans, feel free to click on the ‘Compare Programs’ button below!

Service Cloud Implementation Service

Contact us if you think you’re ready to continue down the path to Service Team Automation. After consultation, we will refer you to your salesforce.com Account Executive if you haven’t been in contact already. This is generally where the journey begins; learning about your needs and what salesforce.com licenses are likely the right fit. In addition, we offer webinars and demonstrations if you’d like to learn more before formally evaluating Service Cloud.