MANAGED SERVICES & SUPPORT

Proper administration and access to continued support are critical for your ongoing success and user adoption post go-live. We provide a multiple formats of Support and Admin services, for varying levels of need; enabling you to select the support program that’s most suitable for you. Our support services take shape with the following two programs:

On-Demand Support

On-Demand Support services are ideal for our clients with their own internal “Salesforce/Pardot admins” that actively maintain their systems. These ad hoc blocks of “Support Hours” aid the efforts of your existing Admins and can be leveraged for any of our service offerings, whether it be related to the simplist of tasks or more advanced development requirements. In the event you consume all of your On-Demand support hours, you can purchase additional hours for use.

10 Hour Block
$180/hr

Includes ten (10) On-Demand Support Hours to address any of your support requirements. These Hours expire after six (6) months from signing. This package also includes one (1) complimentary license to our Supportal for the duration of your Support Plan.

25 Hour Block
$150/hr

Includes twenty-five (25) On-Demand Support Hours to address any of your support requirements. These Hours expire after twelve (12) months from signing. This package also includes one (1) complimentary license to our Supportal for the duration of your Support Plan.

80 Hour Block
$135/hr

Includes eighty (80) On-Demand Support Hours to address any of your support requirements. These Hours expire after eighteen (18) months from signing. This package also includes two (2) complimentary license to our Supportal for the duration of your Support Plan.

Managed Services

We offer “outsourced administration” as a form of Managed Service for those clients of ours that feel more regular support is in order. This program enables you to delegate away the hassle of administering your CRM and other Salesforce products; leave this work to the certified professionals. Our Managed Service program is built on a bespoke basis as you likely have a unique reason or challenge for engaging us on a Managed Service basis. These programs are typically contracted on an annual basis and are paid in quarterly installments. Managed Service programs also grant you access to our Supportal as well as all the resources contained within.

Starting at:
$500/month

Support services grouped in the “Blocks of Hours” outlined below. These hours can be ideal if you already have someone internally that’s administering your Salesforce solution, that might need a bit of extra help. These support services may also be leveraged for feature activation, customization, Private/Exclusive Training sessions, Consulting, and even Development related work (available hours permitting). You can always reload when you consume your bank of available On-Demand Support Hours.

NEED ACCESS TO THE "SUPPORTAL" FOR TRAINING AND SUPPORT?


Aside from the licenses that are granted through our Implementation, On-Demand, and Managed Service Programs, you can purchase additional licenses at the following rates (based on a 12 month term):

First License: $50/user/month

Each Additional License: $5/user/month

Note: complimentary licenses are included with various other programs support and implementation programs.

How much time could you save by focusing on the things you do best, leaving the Salesforce Administration to the professions?