MANAGED SERVICES & SUPPORT

Proper administration and access to continued support are critical for your ongoing success and user adoption post go-live. We provide a multiple formats of Support and Admin services, for varying levels of need; enabling you to select the support program that’s most suitable for you. Contact us directly to discuss what support solution will work best for your team.

Admin Support Services

Our Admin Support offers a flexible solution for firms that have their own internal “Salesforce/Pardot admins” who actively maintain their systems. These admins often take shape as an “Internal Champion” or full-time staff member.  Our Admin Support aids and support their efforts, by implementing their direction and providing value added service, and can be leveraged for any of our supported salesforce.com service offerings. When allocated Support Hours are consumed, additional support hours are locked in at a preferred rate.

ADMIN-1
Monthly Rate:
$300
Monthly Support:
2 hours
Additional Hourly Rate:
$160
Target SLA:
8 Business Hours
App Discount:
 coming soon.
*contact us for additional details and benefits. Terms and Conditions Apply.

This program is ideal for clients that need a “support safety net”; rarely need help with their Salesforce Solutions; however when they do they can call on Bullit.  In addition, benefit from access to the resources in our Portal, access to live webinars, and more.


ADMIN-2
Monthly Rate:
$500
Monthly Support:
5 hours
Additional Hourly Rate:
$130
Target SLA:
8 Business Hours
App Discount:
 coming soon.
BONUS: 12 month contract includes one (1) Sales, Service, or Pardot, etc. implementation at no-charge.
contact us for additional details and benefits. Terms and Conditions Apply.

ADMIN-2 offers 150% more hours at only a 40% increase in rate.  Also, the preferred hourly rate is reduced to what is generally considered “Best in Class”.  This program is tailored for firms that require more than a couple hours of support per month; possibly needing an Implementation Program as well.


ADMIN-3
Monthly Rate:
$800
Monthly Support:
10 hours
Additional Hourly Rate:
$115
Target SLA:
4 Business Hours
App Discount:
 coming soon.
BONUS: 12 month contract includes two (2) Sales, Service, and/or Pardot, etc. implementations at no-charge.
contact us for additional details and benefits.  Terms and Conditions Apply.

ADMIN-3 offers double the hours (compared to ADMIN-2), a substantially quicker response time, includes Phone Support, and you’re provided with a dedicated Point of Contact (Project Manager).  The preferred hourly rate is reduced $115/hour.  This program is tailored for firms that require more than a couple hours of support per month; possibly needing an Implementation Program as well.

Managed Services

We offer Managed Service for those clients of ours that feel more regular support is in order. This program enables you to delegate away the hassle of administering your CRM and other Salesforce products; leave this work to the certified professionals. Our Managed Service program is built on a bespoke basis as you likely have a unique reason or challenge for engaging us on a Managed Service basis.  Contact us to learn more and to tailor a Managed Service solution.

Managed Service Programs start at:
Monthly Rate:
$1,800
Monthly Support:
25 hours
Additional Hourly Rate:
$95
Target SLA:
4 Business Hours
App Discount:
coming soon.
BONUS:
12 month contract includes two (2) Sales, Service, and/or Pardot, etc. implementations at no-charge.
contact us for additional details and benefits.  Terms and Conditions Apply.




How much time could you save by focusing on the things you do best, leaving the Salesforce Administration to the professions?